Privacy Policy
Last updated: March 1, 2025
Pave The Way Seal Coating ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and what rights you have regarding your personal information when you visit our website at pavethewaysealcoating.com or contact us to request services.
By using our website or submitting a service request, you agree to the collection and use of your information as described in this policy. Please read it carefully.
1. Information We Collect
We collect information in two ways: information you provide directly, and information collected automatically.
Information You Provide
When you request an estimate, contact us, or submit a form on our website, we may collect:
- Your full name
- Phone number
- Email address
- Property address or service location
- Description of the work you are requesting
- Any other information you choose to include in a message
Information Collected Automatically
When you visit our website, we and our third-party service providers may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on each page
- Referring website or search query that brought you to our site
This data is collected through standard server logs and third-party analytics tools. It is used in aggregate form to understand how visitors use our website and to improve our content.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries: When you contact us or submit a form, we use your contact details to respond to your message and answer your questions.
- To schedule and provide services: Your property address and service description are used to schedule estimate visits and deliver the services you have requested.
- To send you quotes and follow-up communications: We may follow up by phone or email regarding your service request, estimate, or scheduled job.
- To improve our website: Aggregate website analytics data helps us understand which pages are most useful and improve the overall experience for visitors.
- To comply with legal obligations: We may use or retain your information as required by applicable law or regulation.
We do not use your personal information for automated decision-making or profiling. We do not sell your personal information to third parties for their marketing purposes.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
- Service providers: We work with third-party platforms (such as our lead management and form processing provider, LeadSmart) to receive and process your service requests. These providers are bound by contractual obligations to protect your information and use it only as directed by us.
- Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of Pave The Way Seal Coating, our customers, or others.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you via prominent notice on our website of any change in ownership and your choices regarding your information.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site.
You can control cookies through your browser settings. Most browsers allow you to refuse new cookies, accept or refuse specific cookies, or delete all cookies. Please note that disabling cookies may affect the functionality of certain parts of our website.
We do not use cookies to track your activity across other websites or to serve you behavioral advertising.
5. Data Retention
We retain personal information submitted through service requests and contact forms for as long as necessary to provide the requested services and fulfill our legal and business obligations. Typically, customer records are retained for a period of three (3) years following the last service interaction, after which they are securely deleted or anonymized.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption to protect data transmitted between your browser and our server.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information, subject to our legal obligations
- Opt out of any marketing communications we send
To exercise any of these rights, please contact us using the information below. We will respond to all legitimate requests within a reasonable timeframe.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Phone: (832) 921-3431
- Email: info@pavethewaysealcoating.com
- Address: Katy, TX 77494